Community Advice Lisburn & Castlereagh

Providing free, impartial & confidential advice to the local community

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Our Story

Offering advice services since 1972

Ensuring everyone has access to high quality & professional advice & advocacy in relation to their rights, entitlements & responsibilities.

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Every Client Matters

We want to empower our clients with high quality & accurate advice so they can assert their rights with confidence.

Our Team

We come from a diverse range of backgrounds with diverse life experience and the common goal of advocating for and empowering our clients with the knowledge they need to confidently assert their rights.

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Our History

Community Advice Lisburn & Castlereagh was previously known as Citizens Advice Lisburn & Castlereagh and has been offering advice services from the Bridge Community Centre since 1972.

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Our Mission

We are a registered charity offering free, confidential & impartial advice, ensuring everyone has access to high quality & professional advice & advocacy in relation to their rights, entitlements & responsibilities.

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Our Services

The common goal of advocating for and empowering our clients with the knowledge they need to confidently assert their rights.

Benefits Advice
Benefits Advice

We offer free, confidential and impartial debt help with a wide range of debt related issues including:

  • Tax Credits
  • Income Support
  • Housing Benefit
  • JSA
  • ESA
  • Carers Allowance
  • Pension Credit
  • State Pension
Tribunal Representation
Tribunal Representation

We offer free, confidential and impartial Tribunal Representation and have two Tribunal Representatives / Welfare Reform Advisers who can represent you at your benefits appeal.

Employment Advice
Employment Advice

We offer free, confidential and impartial Employment advice.

Employment Law is an extremely complex area and many employees / workers are unsure of their rights at work. If you think your employer is treating you unfairly then contact us for advice.

Housing Advice
Housing Advice

We offer advice in all areas of housing including

  • rent arrears
  • threat of eviction
  • housing selection scheme
  • tenants and landlords rights and responsibilities
  • neighbour issues and more.....
Consumer Advice
Consumer Advice

We offer consumer advice on issues such as:

  • faulty goods
  • refunds on consumer purchases
  • if you are unhappy with the service you received
  • problems with building work, home improvements and repairs
  • problems with utility services
Immigration Advice
Immigration Advice

We offer free basic immigration advice to OISC Level 1 only.

For example:

  • visa eligibility, however we cannot help complete forms and would advise that you seek specialist advice due to the costs involved.
  • chasing up Home Office delays
  • advice on becoming a British citizen (also known as ‘naturalisation’)
Debt Advice
Debt Advice

We offer free, confidential and impartial debt help with a wide range of debt related issues including:

  • Credit cards
  • Loans
  • Mortgage arrears
  • Rent arrears

From our lovely community, family & friends.

Helped with my appeal and done great job, definitely recommend and worth 5*
Robert Mcgrogan
Robert Mcgrogan
2019-12-03
I have had,great support. Could not fault the team.
Jacqueline Jeffera
Jacqueline Jeffera
2019-09-17
Very friendly, helpful staff. Didn't rush us. Definitely worth going if you need help with forms.
Jane Heasley
Jane Heasley
2019-03-15
The staff are very helpfull
Kerry Mcelkerney
Kerry Mcelkerney
2019-03-05
Very helpful.
Nasko Mozer
Nasko Mozer
2019-01-24
Very helpful place to have when you need them
john mccullough
john mccullough
2018-11-09

Blogs

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Cost of living Energy Saving Tips
5 min read | November 15, 2022
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Coronavirus Job Retention Scheme - Furlough
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We always let you decide what you're comfortable telling us

CALC collect and use information about you to help solve your problems, improve our services and tackle wider issues in society.

Bridge Community Centre, 50 Railway Street, Lisburn, BT28 1XP
02892662251 
calc@calcni.com
09:00 – 17:00

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