About Us

About Us

We Provide a Wide Range of Practice Area

Community Advice Lisburn & Castlereagh is a registered charity offering free, confidential & impartial advice, ensuring everyone has access to high quality & professional advice & advocacy in relation to their rights, entitlements & responsibilities.

Our History

2010

One of us has that moment when we are suddenly stunned when we come face to face with the enormity of the universe that we see.

1972

One of us has that moment when we are suddenly stunned when we come face to face with the enormity of the universe that we see.

2021

One of us has that moment when we are suddenly stunned when we come face to face with the enormity of the universe that we see.

Meet Our Team

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Julia Cleeland

Manager
I joined the then Lisburn Citizens Advice in 2008 as a volunteer after being made redundant from my role as a chef and enjoyed my training that much I went on to complete a BA (HONS) Advice Studies through Staffordshire University and graduated in 2014 with a 2:1 degree in Advice Studies which encompassed Social Welfare Policy, Law and Practice.
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Ursula

Advice Team Leader / Senior Adviser
I joined Lisburn Citizens Advice, now Community Advice Lisburn & Castlereagh in 2009 taking on my first full time post as an Outreach Advisor having previously volunteered with another Citizens Advice Office and having completed and passed my Adviser Training.
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George

Outreach & Generalist Adviser
In my previous life, I worked in QUB School of Biology for 44 years as a Senior Research Technician and completed my Honours Degree as a part time mature student at Queen`s University.
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Cathy

Generalist Adviser
I have worked for CALC for over 5 years now having started as a volunteer. Prior to this I worked in a firm of Solicitors for over 11 years.
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Carol

Welfare Reform Adviser & Tribunal Representative
I was a self-employed family business owner for over 10 years, after a change in my circumstances. In 2008 I joined Citizens Advice as it was then, as a volunteer.
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Tony

Welfare Reform Adviser & Tribunal Representative
After a mixed bag of a career including teaching, working in the construction industry and wholesale, I decided that a new direction was again required.
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Mary

Debt Adviser
In my previous life, I worked in QUB School of Biology for 44 years as a Senior Research Technician and completed my Honours Degree as a part time mature student at Queen`s University.
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Naomi

Trainee Generalist Adviser & Debt Adviser
Since then, I have completed a Level 4 OCCNI qualification in Providing Social Security Advice through Advice NI.
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Thomas

Trainee Generalist Digital Adviser
I am currently a trainee generalist advisor with Community Advice Lisburn & Castlereagh having started as a volunteer in October 2020 and am just coming to the end of my training and will have gained a Level 4 OCCNI qualification in Providing Social Security Advice.
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Ciaran

Trainee Generalist Adviser
I am currently a trainee generalist advisor with Community Advice Lisburn & Castlereagh and am just coming to the end of my training.
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Laura

Trainee Generalist Adviser
I am currently volunteering with Community Advice Lisburn and Castlereagh. I have just started my training for my OCN level 3 in generalist advice through the Law Centre.
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Helen

Volunteer Generalist Adviser
I am currently a trainee generalist advisor with Community Advice Lisburn & Castlereagh and am just coming to the end of my training.
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Our Work Process

We want to empower our clients with high quality & accurate advice so they can assert their rights with confidence.

01

Call Us

When you call us, if the call isn't answered, please leave a message. All calls are returned but if you don't leave a message we can't call you back. You will receive a call back from either an adviser assistant who will take all the details and pass them on to an adviser or an adviser. We have a mix of staff answering calls.

For all forms of contact we will ask you for certain details:

  • Name
  • Address & Postcode to ensure that you live within the Lisburn & Castlereagh City Council area, for which we are funded.
  • Contact number: To call you back
  • Email address; we can advise / follow-up via email
  • Date of birth: Different benefits are applicable for different age groups so DOB is essential and we also use this as one of our security measures if you call back for further advice.
  • National Insurance Number: This is for security so that we can access your previous case and follow on.

None of these details are passed on to any 3rd party unless we are dealing with an issue that you have given your consent for us to use them. i.e. If you need us to ring a benefits agency on your behalf, then we must divulge certain details for them to be able to access your case.

02

Advice

You will then either receive advice immediately or an adviser will call you back and if you then need an appointment, this can be arranged. We can complete most of our appointments over the phone, including filling out forms as our advisers have devised great methods for doing this and can offer face-to-face appointments when required but our new way of working means we can deal with more clients, more efficiently.

From our lovely community, family & friends.

Helped with my appeal and done great job, definitely recommend and worth 5*
Robert Mcgrogan
Robert Mcgrogan
2019-12-03
I have had,great support. Could not fault the team.
Jacqueline Jeffera
Jacqueline Jeffera
2019-09-17
Very friendly, helpful staff. Didn't rush us. Definitely worth going if you need help with forms.
Jane Heasley
Jane Heasley
2019-03-15
The staff are very helpfull
Kerry Mcelkerney
Kerry Mcelkerney
2019-03-05
Very helpful.
Nasko Mozer
Nasko Mozer
2019-01-24
Very helpful place to have when you need them
john mccullough
john mccullough
2018-11-09

Genuine provider of Advice Services

Ensuring everyone has access to high quality & professional advice & advocacy in relation to their rights, entitlements & responsibilities.

© Copyright 2021. Community Advice Lisburn & Castlereagh. All rights reserved.
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